At Durga Skills, we value your feedback and strive to provide excellent service. If you have a grievance related to our services or products, we are here to help resolve it promptly and fairly. This policy outlines the steps you can take to address your concerns:
1. How to Submit a Grievance:
You can submit a grievance by emailing us at info@durgaskills.org or by filling out the contact form on our website [durgaskills.org/contact]. Please provide detailed information about your grievance, including any relevant documentation or evidence.
2. Acknowledgment:
Upon receiving your grievance, we will acknowledge receipt within 24 hours and provide you with a reference number for tracking purposes.
3. Investigation:
We will conduct a thorough investigation into your grievance. This may involve contacting you for additional information and reviewing relevant records.
4. Resolution:
We aim to resolve grievances promptly and fairly. Once the investigation is complete, we will communicate our findings and proposed resolution to you. If additional time is needed for resolution, we will keep you informed of the progress.
5. Escalation:
If you are not satisfied with the resolution provided, you may request further escalation. We will review your grievance again and provide a final response.
6. Feedback:
Your feedback is important to us. After your grievance is resolved, we may follow up to ensure your satisfaction and to improve our processes.
7. Privacy and Confidentiality:
All grievances will be handled with the utmost confidentiality and in compliance with applicable privacy laws.
8. Contact Us:
If you have any questions about our grievance policy or wish to submit a grievance, please contact us at:
Durga Skills
Near Sapandan Hospital
Jaisingh Pura, Vrindavan Road
Mathura, Pincode: 281003
Email: info@durgaskills.org
Website: www.durgadevi-charitabletrust.org
